Terms of Service
The simple terms for working with us. No legalese theatre — just what you can expect from us, and what we ask of you.
Our service
Media Copy digitises video and audio tapes and delivers them as high-quality files, with optional extras such as a USB stick, a hard drive, or a private Family Gallery. We work from our studio in Collingwood, Melbourne, and serve customers Australia-wide.
Blank or unreadable tapes
You only pay for what we can rescue. If a tape turns out to be blank or unreadable, we refund that tape — a per-tape refund, no questions.
Damaged tapes and repairs
Some tapes need repair before they can be played. We never carry out repair work without asking first — we'll inspect the tape and quote you before any work begins.
Getting tapes to us
While your tapes are with us in the studio, they're our responsibility and they never leave the building. In transit, please use a tracked postal service — it protects both of us and means we can follow your parcel the whole way. We can't take responsibility for tapes lost or damaged in the post before they reach us.
Turnaround
Most orders are ready within a couple of weeks, but turnaround times are estimates, not guarantees — larger or more delicate jobs can take longer. We'll always keep you posted through your order tracking page.
Family Gallery
A Family Gallery is included for 12 months from delivery. Near the end of that period we'll let you know, and you can renew it by getting in touch — renewals are arranged manually for now.
Pricing and GST
All prices shown on this site are in Australian dollars and include GST. The price you're quoted at checkout is the price you pay — any approved extras are charged only after we've confirmed them with you.
Business details
Media Copy · Collingwood, Melbourne · ABN: to be confirmed.
Questions about these terms? Please contact us.